Legal Terms

1. GENERAL ASPECTS.

1.1 Identification data of the 'Information Society Service Provider' (Mefood Omics SL)

In accordance with article 10 of Law 34/2002, on Information Society Services and Electronic Commerce, you are hereby informed that Mefood Omics, SL –whose trade name on this portal is Mefood Omics– (hereinafter, “Mefood Omics”), a company registered in the Mercantile Registry of Barcelona, with CIF B02784114, is the owner of the activity carried out, among others, through the Website https://oorenji.com, the digital platform app.mefood.io/my.oorenji.com and the mefood and Oorenji apps. The registered office and business address of Mefood Omics is at Paseo Garcia Faria 75, 08019, Barcelona, Spain. If you wish to contact us, you can contact us at the business address or by email: info@mefood.io either info@oorenji.com. 

1.2 Acceptance and validity of the General Conditions.

Both browsing and the use and/or acquisition of any of the services offered on this Website grant you the status of User and imply your full and unreserved acceptance of each and every one of the General Conditions (hereinafter, the “General Conditions”) in force at the time you, as a User (hereinafter, the “User”), access the page. https://oorenji.com (hereinafter, “the Website” or simply “the Website”). Mefood Omics may, at any time and without prior notice, modify these General Conditions by publishing said modifications on the Website so that they may be known to Users at any time, reserving the right to unilaterally modify, at any time and without prior notice, the presentation, configuration and contents of the Website, as well as the conditions required for its use. Therefore, Mefood Omics recommends that the User print or save and, in any case, read the General Conditions each time they access the Website. Likewise, it reserves the right to suspend or terminate, at any time and without prior notice, all or part of the services offered on the Website.

2. GENERAL CONDITIONS OF USE OF THE WEBSITE.

2.1 Use of the Website.

The User undertakes to use the Mefood Omics Website and platforms in accordance with the Law, these General Conditions, and the applicable regulations on data protection, especially when entering personal or sensitive data (such as health information). The User is responsible for the truthfulness and accuracy of the information provided, and shall refrain from entering data that does not belong to him/her or that affects the privacy of third parties. Likewise, the User shall be liable to Mefood Omics and third parties for any damage or harm caused as a result of the introduction or improper use of said information. The User shall refrain from using the Website for illegal purposes or effects, contrary to the provisions of these General Conditions, harmful to the rights and interests of third parties, or that in any way may damage, render useless, overload or deteriorate the Website or the server on which it is hosted, or prevent its normal use or enjoyment. In cases where it is necessary to enter a user name (hereinafter, "login") and password (hereinafter, "password") in order to use any of the services included on the Website, the User undertakes to use them diligently and not to make their login and password available to third parties, and must notify Mefood Omics as soon as possible of any loss, theft or any other circumstances that may have compromised the confidentiality of the same.

2.2 User Obligations.

In general, the User undertakes to comply with these General Conditions, as well as to comply with the special warnings or instructions for use contained therein or on the Website and to always act in accordance with the Law, good customs and the requirements of good faith, using the diligence appropriate to the nature of the service enjoyed, refraining from using the Website in any way that may impede, damage or deteriorate its normal operation, the assets or rights of Mefood Omics, its suppliers, other Users or, in general, any third party. Specifically, and without this implying any restriction on the obligation assumed by the User in general, in accordance with the previous paragraph, the User undertakes, when using the Website, as well as in the provision of services to: (I) in the case of registering, the User undertakes to truthfully provide the data provided and to keep them updated; (II) not to introduce, store or distribute on or from the Website any information or material that is defamatory, insulting, obscene, threatening, xenophobic, incites violence, discrimination based on race, sex, ideology, religion or any other social or personal condition or circumstance (e.g. for health-related reasons), or that in any way violates morality, public order, fundamental rights, public freedoms, honour, privacy or the image of third parties and, in general, current regulations; (III) not to introduce, store or distribute through the Website any computer program, data, virus, code, hardware or telecommunications equipment or any other electronic or physical instrument or device that is likely to cause damage to the Website, any of the services offered on the Website, or any of the equipment, systems or networks of Mefood Omics, any User, Mefood Omics' suppliers or in general any third party, or that in any other way is capable of causing any type of alteration or preventing their normal operation; (IV) to properly safeguard the login and password provided by Mefood Omics to Users, as identifying and enabling elements for access to the services offered on the Website, undertaking not to transfer their use or allow access to them by third parties, holding Mefood Omics harmless and the User assuming responsibility for any damages that may arise from improper use of them. The User also undertakes to notify Mefood Omics as quickly as possible of any loss or theft, as well as any risk of access to the login and/or password by a third party; (V) not to carry out advertising, promotional or commercial exploitation activities through the Website that are not expressly authorised by Mefood Omics, or to use the content and in particular the information obtained through the Website to send advertising, send messages for direct sales purposes or for any other commercial purpose, or to collect or store personal data of third parties; (VI) not to use false identities or impersonate others when using the Website or any of the Website's services, including any third party passwords or access keys or in any other way; (VII) not to destroy, alter, use for your use, render useless or damage the data, information, programs or electronic documents of Mefood Omics, its suppliers or third parties; (VIII) not to introduce, store or distribute through the Web page any content that infringes the intellectual or industrial property rights or trade secrets of third parties, or in general any content of which you do not have, pursuant to law, the right to make available to a third party.

2.3 Disclaimer of liability.

Mefood Omics shall only be liable for any damages that the User may suffer as a direct and demonstrable consequence of the use of the Website, when such damages are attributable to negligent action on the part of Mefood Omics. The nutritional recommendations and data offered on the platform are for informational purposes only and do not constitute medical advice or diagnosis. Therefore, Mefood Omics is not responsible for health decisions made by users based on such information. The User acknowledges that it is his or her responsibility to consult a healthcare professional before making any significant changes to his or her diet or lifestyle based on the recommendations offered on the platform. With regard to the information and content included on the Website or which may be accessed as a result of the links established therein, Mefood Omics does not guarantee, in any way, either access at any given time to such information and content, or its accuracy, or its timeliness or updating, or its suitability or usefulness for the purposes of the User, and shall not be liable for any damages of any kind which may be caused by the transmission, dissemination, storage, provision, reception, obtaining or access to the content included on the Website or those which may be accessed as a result of the links established therein. Mefood Omics is exempt (and the User accepts this) from any liability for the improper or unauthorized use of the login and password and for the User's lack of diligence in keeping them secret. Likewise, Mefood Omics is exempt (and the User accepts this) from any liability for damages of any kind that may be due, by way of example and not limitation, to (I) the presence of viruses or other harmful elements on the Website or Websites that may be accessed through the links established therein that may cause alterations in the computer system, electronic documents or files of the Users; (II) interference, omissions, interruptions, breakdowns and/or disconnections in the operational functioning of this electronic system or in the computer devices and equipment of the Users, caused by reasons beyond the control of Mefood Omics, which prevent or delay the provision of services or navigation through the system and the Website; (III) delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems; (IV) that may be caused by third parties through illegitimate interference beyond the control of the Website and that are not attributable to Mefood Omics; (V) the discrepancies in the information, documentation and/or other content of the Website that may exist between the electronic version and the printed version; (VI) the impossibility of providing the service or allowing access for reasons not attributable to Mefood Omics, due to the User, third parties, or cases of force majeure. The liability of Mefood Omics with respect to damages of any nature that may be attributed to it shall not exceed in any case, by express agreement between the parties, the amount determined in each case in the particular conditions of the service acquired. Failing this, the total liability of Mefood Omics, except in the case of fraud or gross negligence, shall be limited to the price paid by the corresponding User to Mefood Omics (not including any applicable taxes).

2.4 Use of hyperlinks.

Internet users who wish to introduce links from their own websites to the Website must comply with the conditions detailed below, and ignorance of these conditions shall not prevent them from being liable under the law. The link will only link to the home page or main page of the Website, but may not reproduce it in any way (inline links, copying texts, graphics, etc.). In accordance with applicable legislation in force at any given time, it is prohibited to establish frames of any kind that surround the Website or allow the display of content through Internet addresses other than those of the Website and, in any case, when they are displayed together with content outside the Website in such a way that: (I) it produces, or may produce, error, confusion or deception in users about the true origin of the service or Content; (II) it constitutes an act of unfair comparison or imitation; (III) it serves to take advantage of the reputation of the brand and prestige of Mefood Omics; or (IV) is otherwise prohibited by current legislation. No false, inaccurate or incorrect statements about Mefood Omics, its management, employees, customers or the quality of the services it provides shall be made from the page that introduces the link. Under no circumstances shall it be stated on the page where the link is located that Mefood Omics has given its consent for the insertion of the link or that it otherwise sponsors, collaborates, verifies or supervises the services of the sender. The use of any word, graphic or mixed trademark or any other distinctive sign of Mefood Omics within the sender's page is prohibited except in cases permitted by law or expressly authorized in writing by Mefood Omics and provided that, in these cases, a direct link to the Web page is permitted in the manner established in this clause. The page that establishes the link must faithfully comply with the Law and may not in any case have or link to its own or third-party content that: (I) is illegal, harmful or contrary to morality and good customs (pornographic, violent, racist, etc.); (II) induces or may induce in the User the false conception that Mefood Omics subscribes to, supports, adheres to or in any way supports the ideas, statements or expressions, lawful or unlawful, of the sender; (III) is inappropriate or not pertinent to the activity of Mefood Omics in light of the location, content and theme of the sender's Web page. Likewise, the User shall refrain from including on the Web page any hyperlink (hereinafter, "link") directed to a Web page that contains information or content that is illegal, contrary to morality and generally accepted good customs, and public order.

2.5 Personal Data Protection Policy.

At Mefood Omics we are committed to ensuring that our users' personal data is treated in a lawful, fair and transparent manner, in accordance with the General Data Protection Regulation (GDPR) and the Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD).

Data Processing

• Purpose of the Treatment: The personal data we collect is used to manage user queries, formalize the contracting of services, administer and improve the services offered, as well as carry out promotional activities that may be of interest to the user.
• Sensitive Data: For services that require the processing of sensitive data, such as genetic and health information, we will request the explicit consent of the user in accordance with the GDPR. The processing of these data will be strictly limited to the purposes described and will be managed with the utmost confidentiality.

User Rights

The user has the right to:

• Login to your personal data.
• Rectify any data that is inaccurate or out of date.
• Delete your data when they are no longer necessary for the purposes collected.
• Limit the processing of your data in certain circumstances.
• Object to the processing of your data for legitimate reasons.
• Portability of data in a structured, commonly used format.

To exercise these rights, the user can contact our Data Protection Officer (DPO) in [dpo@oorenji.com], or by letter to the address: Paseo Garcia Faria 75, 08019, Barcelona, Spain.

Data Security

Mefood Omics implements the necessary technical and organizational measures to protect personal data against unauthorized access, loss, alteration or destruction, as required by the GDPR.

Data Retention

The personal data provided will be kept for as long as necessary to fulfill the purposes described or until the user requests its deletion, provided that this does not conflict with legal or contractual obligations.

Transfer of Data to Third Parties

Mefood Omics guarantees that the data will not be transferred to third parties without the user's consent, except when necessary for the provision of the service (for example, genetic laboratories) or for compliance with a legal obligation.

Minors

The data of minors and their genetic information will be treated in accordance with the provisions of Organic Law 1/1996 on the Legal Protection of Minors. In all cases, the best interests of the minor will prevail.

Consultations and Exercise of Rights

For any queries related to data protection or to exercise the aforementioned rights, the user can contact our DPO at [dpo@oorenji.com].

2.6 Use of cookies.

The Website uses cookies to improve the user experience and allow Mefood Omics to obtain useful data about navigation. In compliance with the General Data Protection Regulation (GDPR) and applicable regulations, the user is informed that it is necessary to consent to the use of cookies. explicit consent for the use of non-essential cookies.

What are cookies? Cookies are small text files that are sent to the User's device when they visit our Website. These cookies allow the device to be recognised on future visits, facilitating navigation and improving the user experience.

How do we use cookies?

• Technical and Session Cookies: Essential for the basic functioning of the website.
• Personalization Cookies: They remember user preferences to improve their experience.
• Analysis Cookies (Google Analytics): They collect anonymous data to analyze interaction with our website. You can disable Google Analytics here.
• Advertising Cookies: To manage advertising spaces and display relevant ads.

Social media cookies Social networks that interact with our website also use cookies in their share buttons. Mefood Omics has no control over these cookies, so we recommend reviewing the cookie policies of each social network to manage your preferences.

How can I manage cookies? The user can manage cookies from their browser settings. By disabling some cookies, certain functionalities of the page may be affected. [See our complete cookie policy here].

In the event of detecting an infringement in the use of cookies or current regulations, the user may contact Mefood Omics via email [info@mefood.io].

2.7 Intellectual and Industrial Property.

The content of the Mefood Omics website, platform and apps (hereinafter, the "content"), which includes, but is not limited to, texts, photographs, graphics, images, icons, software, links and other audiovisual content, as well as its graphic design and source codes, is the intellectual property of Mefood Omics, or of third parties who have assigned its use to Mefood Omics. This content is protected by national laws and international treaties relating to applicable intellectual property rights.

All trademarks, trade names and distinctive signs of any kind that appear on the website, platform and apps are the property of Mefood Omics or third parties that have expressly authorized their inclusion. Under no circumstances does access to the content, its use by the user, or browsing the website confer rights over the intellectual or industrial property assets of Mefood Omics or third parties, unless there is prior and express authorization.

The total or partial reproduction, distribution, public communication, transformation, transfer, rental or any other type of exploitation of the contents of this website is strictly prohibited without the prior written authorization of Mefood Omics or the corresponding owner. The unauthorized use of any content of this website will be subject to legal action, both civil and criminal, in accordance with the applicable legislation on intellectual and industrial property.

In the event of detecting an infringement of intellectual property rights, users may contact Mefood Omics via email [info@mefood.io] or via the contact form on the Website, providing all relevant information to assess the reported infringement.

3. CONDITIONS FOR THE SALE OF SERVICES OFFERED ON THE WEBSITE

3.1 Description of Oorenji Scientific Databases and Algorithms

At Oorenji, we have developed a robust science-based system to provide personalized nutritional plans to our users. This system is based on several key databases and sophisticated algorithms that are continuously adjusted to provide accurate, effective and up-to-date recommendations.

3.1.1 Ingredient and Recipe Database

The Oorenji database includes a Wide selection of ingredients and recipes, which have been carefully selected and evaluated by our team of certified nutritionists, who have more than 20 years of experience in consulting. This database is designed to offer healthy, balanced food options tailored to the specific nutritional needs of each user.

• Collection and selection of ingredients: Ingredients have been selected based on their nutritional value, health benefits and accessibility. This database is regularly updated to include new scientific research and advances in the field of nutrition.
• Custom recipes: Each recipe is developed and validated by the team of nutritionists and is tailored to specific criteria such as macronutrient balance, calorie needs and dietary preferences. The recipes not only meet recommended dietary standards, but can also be adjusted according to intolerances, allergies and particular goals (such as weight loss or improved sports performance).

3.1.2 Nutritional Personalization Algorithms

The Personalization algorithms Oorenji's are the core of the system, designed to interpret users' personal data and generate individualized meal plans. These algorithms have been developed in collaboration with Nutrition and data science experts, ensuring that recommendations are accurate and appropriate for each profile.

• Factors considered in the algorithms:
  • Personal data: Algorithms consider age, sex, physical activity level, dietary preferences, and other key personal factors to generate a unique dietary plan for each user.
  • Nutritional goals: Specific goals can be set, such as weight loss, muscle gain, or improved athletic performance, and algorithms adjust recommendations accordingly.
  • Genetic data: For those users who provide genetic information, the algorithms integrate this information to offer even more precise recommendations, based on the user's genetic profile. This includes genetic variations that influence the absorption of certain nutrients or the predisposition to metabolic diseases.
• Continuous evolution: The algorithms are continuously adjusted based on the data the user inputs over time (weight changes, physical activity, goals, etc.) and the latest scientific research. In this way, the recommendations evolve along with the user's needs, adapting to their progress and changes in their lifestyle.

3.1.3 Nutrigenetics: DNA-Based Personalization

One of the most advanced features of Oorenji is the ability to integrate genetic data into food plans. Our approach to nutrigenetics allows users to get personalized recommendations based on how their genes influence how they process certain nutrients and foods.

• Genetic informationGenetic testing includes information about how the user's body responds to nutrients such as carbohydrates, fats, and proteins. It also considers genetic predisposition to conditions such as lactose intolerance, the risk of deficiencies in certain vitamins, and how lipid metabolism can affect cardiovascular health.
• Genetic algorithms: Algorithms integrate this genetic data to further personalize dietary recommendations. For example, if a user has a genetic predisposition to being a slow fat metabolizer, the ratio of macronutrients in the dietary plan will be adjusted to optimize their health and well-being.

3.1.4 Scientific Validation and Nutritionist Team

All Oorenji content and recommendations are scientifically validated and supervised by a team of Certified nutritionists with more than 20 years of experience. This team collaborates with renowned scientists in the field of nutrition to ensure that all recommendations are based on the latest scientific evidence.

• Reputation and experience: Oorenji's team includes highly qualified professionals who have worked in consultation for decades, ensuring that plans are not only based on science, but also on practical experience in addressing various nutritional needs.
• Scientific evidence: Oorenji's algorithms and database are backed by peer-reviewed scientific studies and reliable data sources, ensuring the quality and effectiveness of the recommendations provided.

3.2. Use of the App and the Oorenji Platform

Oorenji offers two different solutions for its users: the Oorenji App for individual consumers and the Oorenji Platform for professionals and companies (also includes the webapp for clients and patients of the platform). The features, subscription modalities, and legal protections associated with each are described below.

3.2.1. Oorenji App (B2C for Individuals)

The Oorenji App It is intended for individual users who seek to improve their diet through personalized food plans, generated by algorithms based on science and the ingredient and recipe databases described above. This application allows users to access meal plans tailored to their needs and preferences quickly and easily, with flexible subscriptions.

Subscription and payment methods in the App:

• Subscriptions: The App offers monthly subscriptions, semiannual and annual, available for hiring through the Apple App Store, Google Play Store, or through the landing of Stripe For those who wish to manage their subscription from the web (link to the subscription landing page).
• Automatic renewal: Subscriptions are automatically renew at the end of the contracted period, unless the user cancels them in advance.

Canceling your subscription in the App:

• App stores: Subscriptions purchased through Apple App Store either Google Play Store must be cancelled directly on said platforms, in accordance with their policies.
• Stripe: Subscriptions managed through Stripe can be cancelled at any time from the Stripe subscriptions landing page or from the user profile on the Oorenji website.
• Effects of cancellation: Upon cancellation, the user will continue to have access to the services until the end of the current billing cycle, with no refunds for the unused period.

Although the App's recommendations are based on scientifically validated algorithms, they are not intended to treat or diagnose medical conditions. Should a user need professional advice for a specific medical condition or a therapeutic dietary plan, the App's recommendations are not intended to treat or diagnose medical conditions. Oorenji App offers the option to contact a registered nutritionistThis possibility guarantees that the user can receive personalized and specialized attention if necessary.

3.2.2. Oorenji Platform (B2B for Professionals and Companies)

The Oorenji Platform is directed to professionals and companies wellness sector, such as personal trainers, gyms, and sports centers, who want to monitor the nutrition of their clients or employees through food plans based on Oorenji's scientific algorithms. The end customer accesses it through a section of the platform that can also be installed as a webapp.

Oorenji Platform Features for Professionals:

• Monitoring of food plans: Professionals who are not registered nutritionists can use the platform to monitor dietary plans automatically generated by Oorenji, based on information provided by the customer or employee.
• Generation of plans: The plans are automatically generated by Oorenji algorithms, which are validated by a team of certified nutritionistsThis ensures that the plans meet scientific standards and are not based on the judgment of the professional using the platform.
• Role of the non-collegiate professional: Non-nutrition professionals can monitor progress and offer general recommendations, but They cannot create therapeutic diets or offer plans for the treatment of medical conditions.If the need for specialized medical or nutritional intervention is detected, the professional must recommend that the client or employee consult a registered nutritionist.
• Responsibility of non-registered professionals: Professionals who use the Oorenji platform to monitor the dietary plans of their clients or employees should be clear that They are not authorized to offer medical advice or create therapeutic dietary plans.It is the responsibility of the non-registered professional to ensure that users who require specialized medical or dietary care are referred to a registered nutritionist. Improper use of the platform outside the competence of the non-collegiate professional will be the sole responsibility of the latter, exonerating Oorenji from any claim arising from this use..
• Options for hiring certified nutritionists: In the event that a client presents a medical condition that requires specialized nutritional care, the platform includes the option of Contact a registered nutritionist directly from the Oorenji team. This ensures that users receive the necessary care for specific health conditions, without the unlicensed professional assuming an undue role.

Subscription and payment methods on the Platform:

• Subscriptions: Companies and professionals can manage their subscriptions directly from the Oorenji Platform, with subscription options monthly, biannual and annual. Payments are processed through Stripe.
• Automatic renewal: Like the app, subscriptions on the platform are automatically renew at the end of the billing period, unless the user cancels them in advance.

Cancellation of subscription on the Platform:

• Direct cancellation on the platform: Users can cancel their subscriptions at any time through the Oorenji PlatformAccess to the services will remain active until the end of the billing period, with no possibility of refund for unused time.

3.3. Genetic Kits and Related Services

Oorenji also offers the possibility to acquire and use genetic kits as part of the Advanced Meal Plan Personalization service. These kits allow users to integrate their genetic information into nutritional recommendations for greater accuracy and personalization. Specific conditions related to the following are detailed below: genetic kits, including acquisition, processing, privacy and limitations.

3.3.1. Process of acquiring and using genetic kits

• Buying the kits:
  Users can purchase genetic kits directly through the Oorenji Platform. Once the purchase is completed, the kit will be sent to the user's home so that they can take their biological sample (usually saliva). The cost of the kit will be charged at the time of purchase and returns will not be accepted, except in cases of manufacturing defect either logistical errors attributable to Oorenji or the associated laboratory.
• Sampling and shipping:
  Users are responsible for following detailed instructions for proper collection of the biological sample. Oorenji is not responsible for samples that are contaminated, damaged or incorrectly collected by the user. The user must send the sample to the designated laboratory in the prepaid envelope included with the kit.

3.3.2. Genetic sample processing and errors

• Errors in the sample:
  If the laboratory determines that the sample is invalid due to improper collection, contamination or degradation of the sample, the user must acquire a new kit in order to proceed with the analysis. In this case, no refunds will be made for the previous kit. The user will be notified if a new kit is required.
• Laboratory errors:
  If the error comes from the laboratory or at any other point in the logistics process by Oorenji, a new kit will be provided at no additional cost to the user. Oorenji assumes responsibility for ensuring that the sample processing in the laboratory follows the required quality and accuracy standards.

3.3.3. Use of genetic results in recommendations

Genetic results obtained from sample analysis are integrated into Oorenji’s algorithms to generate even more personalized meal plans. These results provide key insights into how a user’s genetic profile affects their response to various foods and nutrients, optimizing the accuracy of recommendations.

• Interpretation of results:
  The results include information about the user's predisposition to food intolerances (such as lactose or gluten), the nutrient absorption (e.g. carbohydrate or fat metabolism), and other genetic factors related to metabolic health. These results are used to adjust the macronutrient ratios and ingredients recommended in meal plans.
• Limitation of use:
  The results provided by the genetic kits have a purpose indicative and should not be considered as a medical diagnosis. Users should be aware that genetic analyses based on nutrigenetics offer personalized recommendations, but they do not replace the medical adviceFor specific health conditions, it is recommended to consult a physician or registered nutritionist.

3.3.4. Data protection and privacy

Oorenji pledges to protect the Privacy and security of the genetic data of users. The collection, storage and use of genetic data is carried out in compliance with European regulations data protection, including the General Data Protection Regulation (GDPR).

• Ownership of genetic data:
  Genetic data is the property of the user, and Oorenji acts solely as the manager of this data for the purpose of personalizing nutritional recommendations. Users may request at any time the deletion of your genetic data from the platform, which will result in permanent deletion of such information from both Oorenji and associated labs’ systems.
• Confidentiality:
  Oorenji guarantees that genetic data will not be shared with third parties without the explicit consent of the user. Genetic information is used exclusively to improve nutritional recommendations and is not used for other commercial, scientific or research purposes without the prior consent of the user.

3.3.5. Limitations and responsibilities

• Scientific Limitations:
  The science of nutrigenetics is constantly evolving, and while genetic analysis results provide a detailed view of a user's profile, they may not be completely up-to-date for all populations or for certain health factors. Genetic results are based on current research, but may not accurately reflect individual needs in all cases.
• Oorenji's Responsibility:
  Oorenji is not responsible for any health decisions made by users based solely on genetic results. Recommendations are general in nature and should be supplemented with medical or nutritional advice in specific health cases.

3.4. Price and Payment Method

The current prices for all services offered by Oorenji (App, Platform and genetic kits) are those that appear on the screen at the time of purchase, except for typographical errors. These prices include applicable taxes (VAT) depending on the user's country of residence, unless otherwise indicated. Oorenji reserves the right to update the prices of its products and services at any time, but the price in effect at the time of placing the order will always be respected.

Payment methods:

• Users can pay for their subscriptions and purchases through the following methods:
  • Apple App Store and Google Play Store: For users of the Oorenji App, purchases and subscriptions are managed directly by the Apple and Google platforms, respectively.
  • Stripe: Subscriptions made through the Oorenji Platform and the purchase of genetic kits are processed through Stripe, a secure payment gateway that complies with international data protection standards. Users can access the Payment and subscription management landing page (link) to manage your payments and cancellations.
  • Credit or debit cards: Depending on the country of residence, payments are accepted with Visa, MasterCard, and American Express.
  • PayPal: Available for certain purchases on the web platform, offering an additional payment option.

Payment security:

All payments made through Oorenji platforms are protected by SSL protocol (Secure Sockets Layer), which guarantees the security and confidentiality of user data. In addition, Oorenji does not store users' payment data, which is managed by payment providers (Apple, Google, Stripe and PayPal).

3.5. Withdrawal of Orders

Oorenji allows users to withdraw from orders in accordance with the following conditions, respecting the 14-day right of withdrawal pursuant to Royal Legislative Decree 1/2007.

Oorenji App and Oorenji Platform:

Subscriptions:

• Users have the right to cancel their subscription within 14 calendar days of contracting the service, without having to justify their decision. This right will only apply if the user has not started using the service during that period. If the user has started using the services, Oorenji reserves the right to prorate the cost of the service used up to the date of cancellation.
• Subscriptions purchased through the Oorenji App (Apple or Google) must be cancelled directly on the platform from which they were purchased. Cancellations through Stripe are managed from the Stripe landing page (https://billing.stripe.com/p/login/3csbJC3NQaB75PObII). Once a subscription is cancelled, the user will continue to have access to the services until the end of the current billing cycle. No refunds will be made for unused time after cancellation.

Genetic Kits:

Return policy:

• The user may request the return of the genetic kit within a maximum period of 14 calendar days from receipt of the kit, provided that the kit has not been used or opened. If the kit has been opened, used or the sample has been sent to the laboratory, returns will not be accepted. These exceptions apply due to the nature of the product, in accordance with the exceptions provided for in the legislation on the right of withdrawal for products that cannot be reused for health or hygiene reasons.

Laboratory or sample errors:

• If an error is detected in the sample collection attributable to the user (such as an incorrect collection or a contaminated sample), the user must purchase a new kit to proceed with the analysis.
• If the error is from the laboratory or Oorenji, a new kit will be provided at no additional cost to the user.

Cancellation and Withdrawal Procedure:

To exercise the right of withdrawal, users must notify us via email [info@mefood.io] or through the contact form available on the platform, indicating the details of the purchase or contracted service. Once the cancellation is confirmed, the refund will be processed within a maximum period of 14 calendar days, except for the exceptions described above.

3.6. Communications between the Parties – Customer Service

For any queries, clarifications or withdrawal requests, users must contact the Customer Service via the following email: info@mefood.io, or by written communication to the address of our headquarters:

Mefood Omics, SL
Garcia Faria Walk 75, 08019, Barcelona, Spain.

Oorenji will communicate with users via the email address provided by the user during registration. The user expressly agrees to the use of email as a valid means of communication for any matter related to Oorenji services.

4. PERSONAL DATA PROTECTION POLICY

4.1 Processing of Personal Data

Oorenji is committed to processing users' personal data, including health and genetic data, in accordance with the General Data Protection Regulation (GDPR). Users must provide their express consent for the processing of any sensitive information, including genetic analysis.

5. LIMITATION OF LIABILITY

5.1. General Recommendations
Oorenji provides nutritional recommendations based on science and supported by a team of experienced registered dietitians. However, these recommendations are for informational and general purposes only and are not intended to replace medical diagnosis or treatment of disease. Users should consult a healthcare professional before making decisions that may affect their health. Mefood Omics will not be liable for any adverse results or effects that may arise from the incorrect use of the recommendations provided without professional supervision.

5.2. Professional Intrusion
Personal trainers, companies, or any other non-collegiate professional who uses the Oorenji Platform have access to tools to monitor dietary plans generated by Oorenji's algorithms. However, they are not authorised to provide therapeutic dietary plans or treat eating disorders unless they have the necessary qualifications and accreditation as registered dietitians.

In the event that non-nutrition professionals detect health problems or therapeutic nutritional needs in their clients or employees, they must explicitly recommend that a registered nutritionist be consulted. Oorenji offers the option of putting the client in contact with a registered nutritionist to cover these needs. Misuse of the platform to offer services outside the competence of the non-registered professional will be the sole responsibility of the latter, and Oorenji will not be liable for any damages or losses arising from such misuse.

5.3. Limitations of Algorithms and Nutritional Science
Oorenji's algorithms are based on the latest scientific evidence and have been validated by nutrition experts. However, nutrition science is a constantly evolving field, and the recommendations generated by the algorithms may not be completely up-to-date in all cases or applicable to all populations.

Furthermore, Oorenji does not guarantee that the dietary plans are suitable for all users in all situations. Individual factors such as underlying diseases, intolerances, or specific genetic conditions may require additional adaptations that are not covered by the algorithms. Therefore, Oorenji recommends that users consult with healthcare professionals before following any dietary plan, especially if they have pre-existing medical conditions.

5.4. Use of the Oorenji App by Gyms and Sports Centers
Gyms, sports centers, and other entities that offer the Oorenji App to its members act only as intermediaries facilitating access to the services of the app. These entities are not involved in the creation, supervision or customization of the meal plans that the Oorenji App provides to users.

The exclusive responsibility The provision of nutritional services is the responsibility of Oorenji, whose team of certified nutritionists and scientifically validated algorithms are responsible for generating personalized plans. Consequently, gyms and sports centers are not responsible for the accuracy, suitability or effectiveness of the food plans offered through the app.

Disclaimer for gyms:
Gyms and sports centres that facilitate the use of the Oorenji App to their members do not assume any responsibility for the results or effects that may arise from the use of the food plans. Any questions or requests regarding nutritional services must be addressed directly to Oorenji, which is the entity responsible for the recommendations.

If a gym member needs advice for specific health conditions, the user will be redirected to a registered nutritionist from the Oorenji team through the app, ensuring that the service is offered by suitably qualified professionals.

6. DISPUTE RESOLUTION AND JURISDICTION

6.1. Friendly Resolution and Voluntary Arbitration
Before resorting to court, in the event of a conflict, Mefood Omics encourages users to try to resolve any discrepancy amicably. To do so, the parties undertake to notify their claim or complaint in writing through the contact means provided (info@oorenji.com or physical address). Mefood Omics undertakes to analyze and resolve said notification within a maximum period of 30 business days.

In the event that an amicable solution is not reached, the parties may choose to submit to voluntary arbitration procedures, in accordance with the rules of the arbitration institutions recognized in Spain. The arbitration will be carried out in Barcelona, and the arbitrator's decisions will be binding on both parties.

In addition, users will be able to go to the European Commission's online dispute resolution platform Available here, especially in cases of international transactions carried out through the Oorenji website, app or platform.

6.2. Jurisdiction and Competent Court
If a resolution is not reached through friendly negotiation or arbitration, both parties, expressly waiving any other jurisdiction that may apply to them, submit to the Courts and Tribunals of the city of Barcelona (Spain) for the resolution of any controversy or dispute arising from the interpretation or application of these contractual conditions, as well as any use of the Oorenji website, platform or app.

6.3. Client's Powers
Notwithstanding the foregoing, the user, as the final consumer, may go to the Consumer Arbitration Board within its jurisdiction to resolve disputes that, in accordance with current regulations, may be submitted to it.